Refunds & Returns

Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).

In the unfortunate event of a mistake been made on your personalised product, we will endeavour to correct this for you straight away.
You must inform us of this within 7 days.

Before a replacement item is issued, a photograph of the incorrect item will need to be sent to us by email.

Before ordering a personalised item, please satisfy yourself that the product is what you require. If you have any concerns, please do not hesitate to contact us for more information.

If your order arrives damaged please contact us immediately for us to effectively deal with it, call us on 02392 670961 for a fast professional response.

We have been in business for many years and pride ourselves on our guarantee to “Get It Right”, but we accept that problems do occur from time to time. We value your custom and welcome your feedback.

Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 14 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).

Your rights to return goods are protected under the Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm